NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of customer Affairs announces the most truly effective 10 issue groups by Tennessee customers. The home improvements category ranked as the No. 1 complaint category with more than 400 consumer complaints for the second consecutive year.

The Division of customer Affairs received an overall total of 3,599 complaints and recovered both solutions and funds for Tennessee by dealing with customers and organizations. Overall, the amount of customer complaints reduced contrasted whenever 4,432 complaints had been reviewed by customer Affairs.

The Division of customer Affairs works alongside partnering agencies to foster a good consumer-to-business relationship in Tennessee. The Division’s staff works to quickly route complaints to make certain that appropriate action may be drawn in instances when misleading company methods, frauds or frauds are located become at play.

• Home improvements: 412 complaints

This category includes house warranties, along with employing a contractor for services to fix or increase the quality of your property. The most frequent complaints associated with quality of work, incomplete work after getting re re re payment, and structural harm brought on by used people or organizations. A majority of these complaints are called towards the Board for Licensing Contractors, Tennessee Housing developing Agency (THDA) plus the Tennessee Regulatory Authority (TRA).

• Personal/Professional Services: 292 complaints

This category pertains to solutions provided by certified professionals involved in their state of Tennessee, including locks stylists, therapeutic therapeutic therapeutic massage practitioners, nail specialists, yet others. Typical complaints through the quality of solution, prices for service perhaps maybe maybe maybe not gotten, and issues gift that is redeeming for solutions provided. Some agencies these complaints might be called to add TDCI’s Division of Regulatory Boards and Board of pro Responsibility.

• Utilities: 289 complaints

This category includes fuel solution, water service, sewer, electricity, landline phone Louisiana payday loan online solution, mobile solution, online sites, and cable. Issues with payment and upkeep had been the absolute most common complaints. Usually, these complaints will likely be called to your TRA or even the investor-owned energy.

• Timeshares/Vacation Clubs: 274 complaints

This category pertains to customers property that is purchasing a timesharing contract plus the purchase of the agreements. Probably the most typical complaints reported high-pressure product product sales techniques, misrepresentation associated with the agreement, and resale frauds. The Division will frequently refer these complaints to your Tennessee real-estate Commission plus the Board of pro Responsibility.

• Landlord/Tenant: 216 complaints

This category pertains to customers leasing property that is rental their state of Tennessee. The most frequent complaints associated with protection deposits in addition to conditions regarding the leasing home. These complaints are generally called towards the THDA, town and county building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.

• engine Vehicle: 202 complaints

This category usually includes customer dissatisfaction because of the purchase regarding the utilized car they purchased. Issues with utilized car sales and marketing had been probably the most complaints that are common. Customer Affairs usually works closely with all the Tennessee car Commission whenever managing these kinds of complaints. In addition, these complaints can be called towards the nationwide Highway Traffic protection management (NHTSA) plus the Tennessee Department of Revenue.

• Debtor/Creditor: 196 complaints

This category includes issues associated with commercial collection agency businesses, pay day loans, credit fix businesses, and check-cashing services. Customer complaints frequently associated with phone that is harassing or payment dilemmas. These complaints in many cases are introduced towards the Tennessee Department of finance institutions.

• Health Services and items: 191 complaints

Consumers’ most frequent complaints consist of being misquoted for solutions and inaccurate payment. The Division will refer appropriate complaints to the Tennessee Department of wellness.

• engine Vehicle fix: 184 complaints

This category identifies organizations services that are offering repair cars. Most customers report automobile repair organizations that get back automobiles maybe maybe perhaps perhaps not completely fixed. The Division will relate to and work with all the Tennessee automobile Commission, the NHTSA, additionally the Tennessee Department of income.

• Insurance: 172 complaints

This category pertains to insurance that is pet customer medical health insurance, and unlicensed insurance vendors. Many customers reported about coverage and claims. These complaints in many cases are described TDCI’s Insurance Division.